Refund policy

Returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, contact us at contact@lulilabs.shop. Items sent back to us without first requesting a return will not be accepted.

For returns due to a change of mind or other reasons unrelated to a damaged, defective or incorrect item, customers are responsible for return shipping costs. Original shipping charges are non-refundable.

Cancellations

If you need to cancel an order, please contact us as soon as possible at contact@lulilabs.shop. Orders that have not yet shipped may be canceled for a full refund. Once an order has shipped, it can no longer be canceled and must follow our return process.

Damages and issues

Please inspect your order upon delivery and contact us promptly if an item arrives damaged, defective or incorrect so we can evaluate the issue and make it right.

For damaged items, please include clear photos of the item and its packaging when contacting us. Depending on the circumstances, we may offer a replacement, replacement part, refund or another appropriate resolution.

If we determine that an item arrived damaged, defective or incorrect, Luli Labs will cover any return shipping costs if a return is required. Damage occurring after delivery is not eligible for a refund or replacement.

Exceptions / non-returnable items

Custom or personalized products cannot be returned unless they arrive damaged, defective or incorrect. We also cannot accept returns on gift cards.

Please contact us at contact@lulilabs.shop if you have questions about whether your item is eligible for return.

Exchanges

The fastest way to ensure you get what you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return and let you know if the refund was approved. If approved, you’ll be automatically refunded to your original payment method within 10 business days. Please remember that it may take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your return, please contact us at contact@lulilabs.shop.